Conan International
Digital transformation solutions for enterprise service quality management
Conan International is similar to the "Michelin Guide" in the service industry, sending professional mystery shoppers to evaluate enterprises anonymously on-site. Mystery shoppers observe service details through real customer experiences, fill out comprehensive evaluation forms, and provide businesses with a comprehensive service feedback report.
In the past, many companies relied on manual forms and cumbersome data aggregation processes for service evaluations, which not only consumed a lot of manpower but also made it difficult to make effective improvements quickly. To help companies accelerate their digital transformation, the Conan International APP has emerged. It is expected to integrate advanced digital technologies to transfer the originally labor-intensive assessment tasks to the APP, enabling real-time data transmission and automatic report generation to reduce data processing time and errors.
Comprehensive Digital Service Evaluation Process
Replacing traditional manual forms to achieve real-time digital evaluation of service quality.
Enhancing Data Accuracy and Efficiency
By recording in real-time through the app, avoiding errors and delays of manual forms, helping enterprises quickly obtain accurate data reports.
Driving Digital Transformation of Services
Helping enterprises accelerate the transition from manual management to data-driven approaches, modernizing and optimizing service quality management.
Improving Service Experience and Enhancing Market Competitiveness
Through data analysis and feedback, continually optimizing service processes to enhance customer satisfaction.
From Manual Forms to Digital Reports
The Conan International APP digitizes the previously manual process of filling out and compiling information. Mystery shoppers can complete evaluations directly in the APP, allowing businesses to receive detailed data reports in real-time, significantly reducing data processing time.
Real-time Data Feedback
Through the APP, mystery shoppers can instantly record evaluation content on-site, with data automatically uploaded to the cloud and reports generated without the need for manual aggregation, greatly improving efficiency and accuracy.
Successful Industry Applications
Conan International's digital assessment system has already helped several large enterprises, including Starlux Airlines, optimize service processes and customer feedback mechanisms, achieving the goal of service digital transformation.
Digital Performance Improvement
After implementing the Conan International APP, the average efficiency of service evaluation in enterprises increased by 50%, and the data processing error rate significantly decreased.
Comprehensive Data-Driven Decision Making
Enterprises on digital platforms can not only obtain real-time service data but also make more forward-looking decisions based on historical data, effectively enhancing service quality.
